Nawar Ahmad Nteifeh

Sr. Patient Relations Executive | Head Teller

• Proactively followed up on insurance claims, expediting approvals and resolving denials to ensure minimal delays in payment processing. • Collaborated with medical billing and coding teams to generate and submit accurate insurance claims, ensuring correct reimbursement for services rendered. • Verified patients' insurance eligibility and integrated their benefit plans into the hospital's system, ensuring comprehensive coverage for medical services. • Managed cash collection processes by recording payments accurately, issuing receipts, and maintaining precise financial records. • Processed medical service requests through DHPO and updated approvals based on medical necessity to ensure proper coverage. • Submitted Diagnosis-Related Group (DRG) information to insurance providers for admitted patients, and provided cost estimates for self-pay patients to guarantee collection of patient liabilities. • Coordinated with insurance companies on out-of-network cases, submitting Guarantee of Payment (GOP) for red-flag cases as necessary. • Made critical decisions in the emergency department, ensuring swift and appropriate responses for optimal patient outcomes. • Delivered technical support during coverage shifts, troubleshooting system or device issues to ensure continuous operations. • Maintained strict adherence to privacy and confidentiality regulations, safeguarding sensitive patient data and ensuring compliance with healthcare standards. • Consistently recognized for outstanding problem-solving skills, offering timely and innovative solutions that exceeded performance expectations.

• Proactively followed up on insurance claims, expediting approvals and resolving denials to ensure minimal delays in payment processing.
• Collaborated with medical billing and coding teams to generate and submit accurate insurance claims, ensuring correct reimbursement for services rendered.
• Verified patients' insurance eligibility and integrated their benefit plans into the hospital's system, ensuring comprehensive coverage for medical services.
• Managed cash collection processes by recording payments accurately, issuing receipts, and maintaining precise financial records.
• Processed medical service requests through DHPO and updated approvals based on medical necessity to ensure proper coverage.

• Supervised and led a high-performing team of tellers, ensuring the efficient processing of a wide range of financial transactions, including cheque cashing, withdrawals, deposits, and loan payments. • Managed the branch's main vault, overseeing cash, manager's cheques, and cheque book inventories, ensuring accurate tracking and secure handling of funds. • Enforced strict compliance with bank policies, regulatory guidelines, and audit standards, regularly monitoring transactions to ensure accuracy and minimize risk. • Trained and mentored new tellers, delivering comprehensive training on banking procedures, customer service standards, and regulatory compliance to maintain high operational standards. • Provided personalized financial solutions by engaging with a diverse customer base, assessing their needs, and recommending appropriate banking products and services, boosting cross-sell opportunities. • Led efforts to maintain accurate cash balances, ensuring all tellers adhered to balancing protocols while investigating discrepancies and implementing corrective measures when needed. • Managed ATM operations, including regular replenishment and troubleshooting to ensure continuous access to funds for customers. • Investigated and resolved teller losses, identifying root causes and instituting preventive measures to safeguard the branch's assets. • Cultivated and maintained strong professional relationships with customers and team members, contributing to a positive and productive branch atmosphere. • Recognized for consistently exceeding performance expectations, earning multiple promotions for dedication, leadership, and operational excellence. • Enhanced customer loyalty and satisfaction by effectively resolving customer queries and issues, ensuring a seamless and positive banking experience.

• Supervised and led a high-performing team of tellers, ensuring the efficient processing of a wide range of financial transactions, including cheque cashing, withdrawals, deposits, and loan payments.
• Managed the branch's main vault, overseeing cash, manager's cheques, and cheque book inventories, ensuring accurate tracking and secure handling of funds.
• Enforced strict compliance with bank policies, regulatory guidelines, and audit standards, regularly monitoring transactions to ensure accuracy and minimize risk.
• Trained and mentored new tellers, delivering comprehensive training on banking procedures, customer service standards, and regulatory compliance to maintain high operational standards.
• Provided personalized financial solutions by engaging with a diverse customer base, assessing their needs, and recommending appropriate banking products and services, boosting cross-sell opportunities.

• Processed foreign currency exchanges with accuracy, ensuring compliance with local regulations and delivering excellent customer service. • Managed cash transactions, ensuring correct counting, recording, and balancing of currency exchanges. • Handled customer queries and complaints, providing prompt and professional resolutions to enhance satisfaction and loyalty. • Cross-sold additional services (e.g., travel insurance and prepaid cards), contributing to branch revenue growth. • Collaborated with the team to achieve performance goals, ensuring smooth branch operations and efficient customer service.

• Processed foreign currency exchanges with accuracy, ensuring compliance with local regulations and delivering excellent customer service.
• Managed cash transactions, ensuring correct counting, recording, and balancing of currency exchanges.
• Handled customer queries and complaints, providing prompt and professional resolutions to enhance satisfaction and loyalty.
• Cross-sold additional services (e.g., travel insurance and prepaid cards), contributing to branch revenue growth.
• Collaborated with the team to achieve performance goals, ensuring smooth branch operations and efficient customer service.

Courses (Principles of Management, Financial Accounting, Marketing Management, Strategic Management, Financial Management, Organizational Behavior, Business Law, Human Resource Management).

Courses (Physics, Chemistry, Biology, Mathematics, Computer Science, English Language, Environmental Science).